Fathom vs Fireflies for Sales Calls (2026): CRM Fields, or the Dialer Archive

Use Fathom when the sales call is a Zoom, Meet, or Teams meeting and you want unlimited recordings on the free plan, with CRM field sync on Business. Use Fireflies when the call also comes from a dialer, an upload, or a month of calls you need to search, and the analytics you want are on Business. The notes may quote what was said. They may not invent a next step, a discount, or a close date.

A bot-or-not cut against Otter is Otter vs Fathom for sales calls. The Fathom invoice is Fathom pricing explained. The Fireflies invoice is Fireflies pricing explained.

Prices below are US list prices from those articles, which use the October 16, 2026 directory cards. Published October 24, 2026. We did not score calls. A recording still needs the consent your counsel already requires. This page does not supply that rule.

Which call you are keeping

The call	Start here	First paid step	The limit
A video meeting, and CRM fields must update	Fathom	Business is $25 a user a month billed annually, or $34 monthly	Free includes unlimited recordings. It does not include CRM field sync
A dialer, an upload, or search across many calls	Fireflies	Pro is $10 a user a month billed annually, or $18 monthly	Conversation analytics are on Business, at $19 annually or $29 monthly
The follow-up, from words that were actually said	Claude	Pro is $17 a month billed annually, or $20 monthly	No commitment that was not in the notes
The page that holds the accepted next step	Notion AI	Business is $20 a seat a month	The page does not invent the date

flowchart TD
  call["A sales call happened"] --> where{"Was it a video meeting, or also a dialer or a file?"}
  where -->|Video meeting, and CRM fields matter| fathom["Fathom. Free to record. Business to sync CRM fields"]
  where -->|Dialer, upload, or a searchable archive| ff["Fireflies. Pro to record more. Business for the analytics row"]
  fathom --> invented{"Did a next step, a discount, or a close date appear that was not said?"}
  ff --> invented
  invented -->|Yes| cut["Delete it"]
  invented -->|No| owner["The rep accepts the note before it hits the CRM"]

Fathom’s card lists a free plan with unlimited recordings and transcriptions, Premium at $16 a month billed annually or $20 monthly for advanced summaries and AI action items, Team at $15 a user a month annually or $19 monthly with a two-user minimum, and Business at $25 annually or $34 monthly for CRM field sync and Deal View. Buying Business to get a recording pays for a row the free plan already lists. Buying Business because a manager wants Salesforce fields filled is the $25 seat. The detail is Fathom Business pricing explained.

Fireflies lists Free, Pro at $10 annually or $18 monthly, Business at $19 annually or $29 monthly, and Enterprise at $39 a user a month billed annually. The pricing article’s point is the annual toggle. Talk dictation is on every plan, including Free. Dialers such as Aircall and RingCentral, plus uploaded files, are why a sales team picks this card when the conversation never joined Zoom. Analytics are the Business line. Enterprise at $39 is a published seat, not a guess. Read Fireflies Business pricing explained before you call Business the top of the ladder.

Claude writes the follow-up only from the accepted notes. A close date the prospect did not say stays out. Notion holds the next step the rep already agreed to log.

What the note is allowed to say

Who was on the call, what they asked, and the next step a person heard. A discount the rep “usually” offers stays out. A competitor claim the model supplied stays out. If the next step is unclear, the line says Next step not set.

Fathom Business is the CRM field sync. Free is the recording. The review is Fathom review.

Fireflies Business is the analytics row. Pro is the cheaper recording seat. The review is Fireflies review.

Claude Pro is the follow-up draft. The review is Claude review.

A prompt that holds the line:

“Draft the sales note from the transcript lines I pasted. If a next step was not said, write Next step not set. Do not add a discount. Do not add a close date.”

What not to delegate

Do not let the summary mark the deal as committed. Do not sync a field the rep has not read. Do not pick Enterprise Fireflies because the archive feels important, if Business already has the analytics you meant. The rep owns the note.

FAQ

How is this different from Otter vs Fathom for sales calls?

That page includes a bot-free or minute-cap choice against Otter. This page is Fathom’s CRM field sync against Fireflies’ dialer archive and analytics. Otter is not the third seat here.

Does Fathom’s free plan update the CRM?

No. On the card the pricing article uses, CRM field sync and Deal View are Business, at $25 a user a month billed annually or $34 monthly. Free is unlimited recordings and instant summaries. Premium adds advanced summaries and AI action items. It does not add the CRM row.

What is the Fireflies seat for analytics?

Business, at $19 a user a month billed annually or $29 monthly, on the October 16 card. Enterprise at $39 billed annually is a higher published seat. Pro at $10 or $18 is the recording seat under that. Quote the cycle. The annual price and the monthly price are different invoices.

Who may write the CRM field?

The rep, after they read the note. Next step not set stays out of the field. A summary is not a forecast.

Last verified

October 16, 2026 for Fathom, Fireflies, and Notion, via the posts cited above. October 24, 2026 for Claude. Published October 24, 2026. We did not score calls.

Sources: Fathom pricing, Fireflies pricing, Claude pricing, Notion pricing.

Published by Andrew for AI Tools Optimizer.

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