AI Tools 
Chatbase review
Build AI agents trained on your data to handle support and sales across chat, email, WhatsApp, Slack and voice.
⚡ Quick verdict
Chatbase is one of the quickest ways to put an AI agent trained on your docs in front of customers. Setup takes minutes, the pricing is transparent and the agent can take actions and hand off to humans. Costs scale with message credits, so high-traffic sites should model usage carefully, and branding removal is a paid add-on.
Key takeaways
- Billed yearly: Hobby $32, Standard $120 and Pro $400 per month (monthly: $40, $150, $500).
- Monthly message credits: 700 (Hobby), 4,000 (Standard), 15,000 (Pro).
- Train agents on your data sources, set guardrails and test before going live.
- Deploy to chat, WhatsApp, email, Slack and more; voice is available on higher plans.
- Add-ons: extra credits ($40 per 1,000), extra agents ($300 per agent per year), branding removal ($1,188 per year).
At a glance
| Best for | Small and mid-size businesses that want an AI support or sales agent on their site without code |
|---|---|
| Pricing from (USD) | $32/mo (Hobby, billed yearly); $40 monthly |
| Free plan | No permanent free plan listed — 7-day trial |
| Platforms | Web; deploy to website chat, WhatsApp, email, Slack and more |
| Company | Chatbase |
| Category | Customer Support |
| Last checked | October 16, 2026 |
On this page
What Chatbase is
Chatbase lets you build an AI agent for customers without writing code. You connect your data sources (website pages, docs, files), define the agent’s role and guardrails, test it against real scenarios and publish it to your channels. Chatbase positions it as “one agent for every customer interaction,” running support, sales and product guidance around the clock across live chat, email, phone, Slack and WhatsApp.
Its customers include brands such as Dolby and Pearson, and Chatbase highlights payments company Aplazo using agents to support 50K+ merchants.
Key features
Build and train
Upload documents or point Chatbase at your website. Write instructions such as tone, topics to avoid and when to hand off. Training content size limits are 10MB (Hobby), 20MB (Standard) and 40MB (Pro).
Test before launch
Run real customer scenarios to check accuracy, brand consistency and edge cases, using monthly test credits.
AI Actions
Let the agent do things such as look up information or trigger workflows. Plans allow 5, 8 or 12 AI actions per agent.
Deploy everywhere
Publish to website chat, WhatsApp, email, Slack and more with a click. Higher plans add voice and advanced integrations.
Analyze and improve
Track resolution rates, review escalations and refine instructions. Pro adds advanced analytics.
Pricing breakdown
From chatbase.co/pricing on October 16, 2026.
| Plan | Billed yearly | Billed monthly | Message credits/mo | AI Actions per agent | Training size |
|---|---|---|---|---|---|
| Hobby | $32/mo | $40/mo | 700 | 5 | 10MB |
| Standard | $120/mo | $150/mo | 4,000 | 8 | 20MB |
| Pro | $400/mo | $500/mo | 15,000 | 12 | 40MB |
| Enterprise | Custom | Custom | Custom | Custom | Custom |
Add-ons: auto-recharge credits at $40 per 1,000 message credits (these don’t expire), extra AI agents at $300 per agent per year, and branding removal at $1,188 per year.
Best use cases
- SaaS support: an agent trained on help docs answers how-to questions and escalates billing issues to a human.
- E-commerce: a store agent answers shipping and returns questions on WhatsApp.
- Lead qualification: a B2B site agent asks about company size and use case, then offers a demo link.
- Internal help: a team deploys an agent in Slack to answer policy questions.
How to get started
- Start the 7-day trial at chatbase.co.
- Add data sources: your website URL, help center and key PDFs.
- Write instructions for tone, scope and escalation rules.
- Test with your 20 most common customer questions and fix gaps.
- Embed the chat widget on your site or connect WhatsApp, email or Slack.
- Review conversations weekly and update content and instructions.
Tips and tricks
- Write explicit “don’ts,” such as “don’t promise refunds; send billing questions to support.”
- Keep source content current; outdated docs produce outdated answers.
- Estimate message volume from your current chat or email traffic before choosing a plan.
- Use AI Actions sparingly at first and test each one.
Example agent instructions:
You are the support agent for Acme Scheduling. Answer only using our help center. Be friendly and concise. If a question involves refunds, account deletion or legal topics, say you’ll connect them with a human and collect their email. Never guess at pricing; link to the pricing page instead.
Pros and cons
👍 Pros
- Very fast setup without code
- Transparent, published pricing
- Agents can take AI actions, not just answer questions
- Testing tools to validate answers before launch
- Deploys across many channels
👎 Cons
- No permanent free plan
- Message credits can run out on busy sites
- Removing 'Powered by Chatbase' costs extra
- One agent per plan on the listed tiers; more agents cost extra
Who should (and shouldn't) use Chatbase
✅ A good fit if you…
- Want a docs-trained support agent live this week
- Run a SaaS, e-commerce or service business with repetitive questions
- Need WhatsApp or Slack deployment without engineering
⛔ Look elsewhere if you…
- Need a full help desk with ticketing (consider Zendesk or Intercom)
- Handle very high chat volumes on a tight budget
- Require a free plan for experimentation
Chatbase alternatives
- Intercom Fin — AI customer service agent that resolves conversations across chat, email, voice and social, priced per outcome. (from $49/mo base plan including 50 outcomes)
- Tidio (Lyro) — Live chat, ticketing and Lyro, an AI agent that resolves customer conversations. (from $24.17/mo billed annually (Starter))
- Zendesk AI — AI agents, Copilot and automation built into Zendesk's customer service suite. (from $19/agent/mo paid yearly (Support Team); AI Agents from Suite Team $55)
- Relevance AI — Build an AI workforce of agents for go-to-market and operations work—no code required. (from $19/mo billed annually (Pro))
FAQ
How much does Chatbase cost?
Billed yearly, Hobby is $32 per month, Standard is $120 and Pro is $400. Billed monthly, they cost $40, $150 and $500. Enterprise pricing is custom.
Does Chatbase have a free plan?
Chatbase's pricing page lists a 7-day trial rather than a permanent free plan.
What are Chatbase message credits?
Message credits are consumed when your agent responds. Hobby includes 700 per month, Standard 4,000 and Pro 15,000, plus separate test credits. You can buy more at $40 per 1,000 or enable auto recharge.
Where can I deploy a Chatbase agent?
Chatbase agents can be published on your website chat, WhatsApp, email, Slack and other channels, and Chatbase also supports phone and voice.
Can I remove the Chatbase branding?
Yes, with the 'Remove Powered By Chatbase' add-on at $1,188 per year.
Sources
This is an editorial review based on research of official Chatbase pages and documentation, not hands-on benchmark testing. Prices are in USD and were checked on October 16, 2026; vendors change plans often, so confirm on the official pricing page before buying.