AI Tools 
Tidio (Lyro) review
Live chat, ticketing and Lyro, an AI agent that resolves customer conversations.
⚡ Quick verdict
Tidio is an approachable way for small and mid-size businesses to add an AI agent to customer service. Lyro answers common questions, recommends products and hands off to humans, while live chat and ticketing keep everything in one inbox. Starter from $24.17 a month (annual) covers small shops; Lyro can also bolt onto Zendesk or Salesforce. Pricing scales with conversations, so estimate volume first.
Key takeaways
- Starter: $24.17/month billed annually with 100 billable conversations, live chat and ticketing, and 50 one-off Lyro conversations.
- Growth: from $49.17/month annually with 250+ billable conversations, advanced analytics, permissions and automatic assignment.
- Plus: from $300/month plus usage, with premium support, a success manager, discounted usage, departments and custom branding.
- Lyro AI Agent as a stand-alone product starts at $32.50/month for 50 Lyro conversations; Flows starts at $24.17/month.
- Annual billing gives 2 months free; plans include a 7-day free trial.
At a glance
| Best for | Small and mid-size online businesses that want AI plus human support in one tool |
|---|---|
| Pricing from (USD) | $24.17/mo billed annually (Starter) |
| Free plan | 7-day free trial; try Lyro free |
| Platforms | Web; integrations with help desks such as Zendesk and Salesforce |
| Company | Tidio |
| Category | Customer Support |
| Last checked | October 16, 2026 |
On this page
What Tidio is
Tidio is a customer service platform for online businesses that combines AI and human conversations. Your team handles live chat and tickets across channels in one inbox, while Lyro AI Agent answers customer questions automatically, recommends products and escalates to humans when needed. Tidio highlights customer results such as resolution rates of 75–89% with Lyro in published case studies.
Tidio sells two paths: the full Tidio platform, and Lyro as a stand-alone AI agent for teams that already use Zendesk, Salesforce or another help desk.
Key features
Lyro AI Agent
Answers questions from your knowledge, provides product recommendations and guidance, and can take actions through Lyro Smart Actions (API & MCP).
Live chat and ticketing
Reply faster across channels with live visitors lists, operating hours, macros and automatic assignment on Growth.
Flows
No-code automations that collect data, handle quote requests and recover missed conversations.
Analytics
Basic analytics on Starter, advanced analytics on Growth.
Extras
A Lyro playground, savings calculator and a free AI Copilot Chrome extension.
Pricing breakdown
From Tidio’s pricing page, checked October 16, 2026 (prices billed annually; annual gives 2 months free).
| Plan | Price | Billable conversations | Highlights |
|---|---|---|---|
| Starter | $24.17/mo | 100 | Live chat, ticketing, 50 one-off Lyro conversations, 100 Flows visitors |
| Growth | From $49.17/mo | From 250 | Advanced analytics, permissions, auto-assignment, macros |
| Plus | From $300/mo + usage | Custom | Premium support, success manager, discounted rates, departments, custom branding, OpenAPI |
| Premium | Custom | Custom | Guaranteed AI deployment and expert support |
| Lyro (stand-alone) | From $32.50/mo | 50 Lyro conversations | AI agent for any help desk |
| Flows (stand-alone) | From $24.17/mo | 2,000 visitors | Automation |
Starter, Growth, Lyro and Flows include a 7-day free trial.
Best use cases
- E-commerce: answer shipping and return questions automatically.
- Small teams: manage chat and tickets in one place.
- Help desk users: add Lyro to Zendesk or Salesforce.
- Marketers: capture leads with Flows.
How to get started
- Start a free trial at tidio.com.
- Add the chat widget to your website.
- Connect your FAQ or knowledge base to Lyro.
- Test Lyro in the playground.
- Set handoff rules to your team.
Tips and tricks
- Keep your knowledge base current—Lyro answers from it.
- Review unanswered questions weekly.
- Use Flows for after-hours lead capture.
- Monitor billable conversations to pick the right tier.
Example Lyro knowledge snippet:
Returns: Customers can return unworn items within 30 days for a full refund. Start a return at example.com/returns. Refunds are issued within 5 business days.
Pros and cons
👍 Pros
- Easy setup for small teams
- AI and human conversations in one place
- Lyro works with other help desks
- Flows for lead generation
- Free trial
👎 Cons
- Billing by conversations can rise with volume
- Lyro is priced separately
- Advanced features on higher plans
- Less enterprise depth than Zendesk
Who should (and shouldn't) use Tidio (Lyro)
✅ A good fit if you…
- Online stores handling repetitive questions
- Small teams wanting live chat plus AI
- Help desks adding an AI agent
⛔ Look elsewhere if you…
- Large support orgs needing enterprise suites (consider Zendesk)
- Need AI agent for complex SaaS support (consider Intercom Fin)
- Want a custom chatbot on your docs only (consider Chatbase)
Tidio (Lyro) alternatives
- Intercom Fin — AI customer service agent that resolves conversations across chat, email, voice and social, priced per outcome. (from $49/mo base plan including 50 outcomes)
- Zendesk AI — AI agents, Copilot and automation built into Zendesk's customer service suite. (from $19/agent/mo paid yearly (Support Team); AI Agents from Suite Team $55)
- Chatbase — Build AI agents trained on your data to handle support and sales across chat, email, WhatsApp, Slack and voice. (from $32/mo (Hobby, billed yearly); $40 monthly)
- HubSpot (Breeze AI) — Agentic customer platform with a free CRM, Breeze AI agents for marketing, sales and service, and usage-based HubSpot Credits. (from Free; Starter currently from $7/seat/mo (limited-time offer))
- Lindy — AI teammate that plugs into your tools, learns how you work and handles real tasks across inbox, sales, marketing and ops. (from $49.99/mo for 5,000 credits (Team))
FAQ
Is Tidio free?
Tidio offers a 7-day free trial on its plans and lets you try Lyro for free. We didn't see a permanent free plan on the pricing page during our check.
How much does Tidio cost?
Billed annually, Starter is $24.17/month with 100 billable conversations, Growth starts at $49.17/month with 250+ conversations, and Plus starts at $300/month plus usage. Premium is custom.
How much is Lyro AI Agent?
As a stand-alone product, Lyro starts at $32.50/month for 50 Lyro AI conversations, with a 7-day free trial.
Can Lyro work with Zendesk or Salesforce?
Yes. Tidio offers Lyro as an AI agent you can add to Zendesk, Salesforce or other help desk software.
What are billable conversations?
Live conversations and tickets handled by your team make up your monthly billable conversations limit.
What are Flows?
Flows are no-code conversion paths that trigger at key moments in the customer journey—collecting data, handling quote requests or missed conversations. They start at $24.17/month for 2,000 visitors reached.
Sources
This is an editorial review based on research of official Tidio (Lyro) pages and documentation, not hands-on benchmark testing. Prices are in USD and were checked on October 16, 2026; vendors change plans often, so confirm on the official pricing page before buying.